“Choosing a Unified Communications and Collaboration vendor is a complex decision,” Marty Parker, Principal at UniComm Consulting, recently told me. “Any organization looking to refresh their architecture or rework their entire communications and collaboration strategy should be looking at a broad set of relevant Gartner Magic Quadrants. In our consulting experience, the Gartner Magic Quadrants are often a factor in choosing which vendors will be invited to bid and also, if the evaluations are close, which vendor to select.”