Tag: contact center

Cisco Collaboration Monthly Webinars – Contact Center – Multiple days/times

by Anthony Lobosco

Live Demonstrations of Cisco Unified Contact Center Express

Cisco Unified Contact Center Express is a customer contact solution tailored for small to mid-sized companies. By enabling consistent interaction for agents, supervisors, and customers, Cisco Unified Contact Center Express can help enhance your customer care strategy in ways you may have never thought possible. Whether you operate a formal contact center or manage a group of employees responsible for customer contact, this session is for you.

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Cisco Customer Collaboration Seminar – Live Demonstrations of Cisco Unified Contact Center Express – Monthly Webinars through 2016

by Anthony Lobosco

Cisco® Unified Contact Center Express is a customer contact solution tailored for small to mid-sized companies. By enabling consistent interaction for agents, supervisors, and customers, Cisco Unified Contact Center Express can help enhance your customer care strategy in ways you may have never thought possible.

Whether you operate a formal contact center or manage a group of employees responsible for customer contact, this session is for you.

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Cisco Collaboration Wednesdays – 1 p.m. ET – Webinar/Cisco TelePresence and Video Open House

by Anthony Lobosco

It seems there’s not much to celebrate about Wednesdays. Lost in the middle, you’re likely not feeling quite as refreshed as you were on Monday and Tuesday, and it’s too soon to get excited for the weekend.

Now, Cisco would like to give Wednesday a little attention—and give you a reason to look forward to the middle of the week.

Collaboration Wednesdays provide updates around the latest and most innovative technologies intended to improve communication and help lead to better business and happier customers.

Focus will be on Video (Open House), Collaboration made simple (webinar), Contact Center (webinar), Webex/CMR (Webinar).

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The 2015 CRM Service Leaders: Interactive Voice Response

by Anthony Lobosco

The Winner Cisco Systems, a leader last year, takes the top spot in 2015, propelled almost entirely by a 4.3 score in company direction. “I expect to see Cisco’s emphasis on business outcomes marketing and selling result in increased emphasis on its self-service solutions and partners,” says Sheila McGee-Smith, principal analyst at McGee-Smith Analytics. Stockford …

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