The 2015 CRM Service Leaders: Contact Center Infrastructure

The Winner

As in years past, analysts again credited Cisco Systems with having the most robust CCI offering by far, accounting for its industry-leading score of 4.4 in depth of functionality. It also pulled in scores of 4.1 in company direction and customer satisfaction. Cisco, Stockford says, “has rapidly ascended to the top of the heap and shows no signs of slowing down.” Furthermore, the company “is demonstrating innovation and a market responsiveness that is not common among big companies,” he adds.

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