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Tag: UCCX
The 2015 CRM Service Leaders: Interactive Voice Response
The Winner Cisco Systems, a leader last year, takes the top spot in 2015, propelled almost entirely by a 4.3 score in company direction. “I expect to see Cisco’s emphasis on business outcomes marketing and selling result in increased emphasis on its self-service solutions and partners,” says Sheila McGee-Smith, principal analyst at McGee-Smith Analytics. Stockford …
The 2015 CRM Service Leaders: Contact Center Infrastructure
The Winner As in years past, analysts again credited Cisco Systems with having the most robust CCI offering by far, accounting for its industry-leading score of 4.4 in depth of functionality. It also pulled in scores of 4.1 in company direction and customer satisfaction. Cisco, Stockford says, “has rapidly ascended to the top of the …