“Choosing a Unified Communications and Collaboration vendor is a complex decision,” Marty Parker, Principal at UniComm Consulting, recently told me. “Any organization looking to refresh their architecture or rework their entire communications and collaboration strategy should be looking at a broad set of relevant Gartner Magic Quadrants. In our consulting experience, the Gartner Magic Quadrants are often a factor in choosing which vendors will be invited to bid and also, if the evaluations are close, which vendor to select.”
Tag: Unified Communications
Combining the Power of Cisco and Apple
In today’s world, technology is changing how we work every day. We’re always on the go – working from anywhere in the world at any time, and we’re increasingly dependent on our mobile devices to keep us connected. We want the best user experience regardless of where we are, and we want to know that we can always connect, that our connection is secure, and that our enterprise apps will simply work.
Fidelus & Cisco: Work Your Way Cisco Unified Workspace
The workplace is changing as technology evolves. Flexibility, freedom, and utilizing multiple devices....it's the new Cisco Unified Worksplace.
Cisco Business Edition Packaged Collaboration
Simplify your connections with right-sized, right-priced, packaged collaboration solutions. They’re easy to deploy, manage, and use.
Collaboration – No Longer a “Nice to Have” – live webcast – 4/8, 5/6, 6/3
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Bi-Weekly UCCX Demos
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The 2015 CRM Service Leaders: Interactive Voice Response
The Winner Cisco Systems, a leader last year, takes the top spot in 2015, propelled almost entirely by a 4.3 score in company direction. “I expect to see Cisco’s emphasis on business outcomes marketing and selling result in increased emphasis on its self-service solutions and partners,” says Sheila McGee-Smith, principal analyst at McGee-Smith Analytics. Stockford …
The 2015 CRM Service Leaders: Contact Center Infrastructure
The Winner As in years past, analysts again credited Cisco Systems with having the most robust CCI offering by far, accounting for its industry-leading score of 4.4 in depth of functionality. It also pulled in scores of 4.1 in company direction and customer satisfaction. Cisco, Stockford says, “has rapidly ascended to the top of the …