How to link your CCO ID to your Smartnet contract

Problem: The customer is unable to open a ticket because it is expired Cisco tac will not open

Solution: Directions below

CCO most frequent issues:

  • Contract Association
  • CCO Login Issues
  • Visibility Issues into Contracts
  • Admin Access
  • Creating CCO
  • Updating CCO information

Resources for the customer to use:

  • Contract Association

– First option is to make sure the customer utilizes the VAR.

– The customer handling a request directly has three options:

1.)  Reach out to the SCC team at 800-556-1343.  The customer will get a live person and no menus to navigate. Request Contract association to CCO User ID.

2.) Reach out to TAC at 800-553-2447. Press option 3. Request Contract association to CCO User ID.

 

3.) Submit CCO and Contract Number to web-help@cisco.com

 

– If the customer has multiple names (subsidiaries) and is having issues with association, please engage CSM.

 

– If there is a TAC case that is being held up because of contract association, please engage CSM.

CCO Login Issues
– Reach out to the SCC team at 800-556-1343.  The customer will get a live person and no menus to navigate. Inform the person answering of the issues.

Visibility Issues
– Reach out to the SCC team at 800-556-1343.  The customer will get a live person and no menus to navigate. Inform the person answering of the visibility issues.

Admin Access:
– Reach out to the SCC team at 800-556-1343.  The customer will get a live person and no menus to navigate. Inform the person answering that admin access is needed.

Creating CCO:
-To create a Cisco.com account (CCO ID), please log on to www.cisco.com and click register.  Follow the instructions to create a new profile by choosing service contract owner and entering your SMARTnet contract number.

Updating CCO information:
– If you need assistance with updating your profile, please email the Cisco.com team at web-help@cisco.com
– SCC Team is also a resource. Please call 800-556-1343.  The customer will get a live person and no menus to navigate.

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